When a client is interested in your services, they will reach out through our platform to start a conversation. These new connection requests are the beginning of a potential professional relationship, and reviewing them is the first step in our collaborative process.
Reviewing a Request
Each connection request comes from a client who has reviewed your profile and believes you may be a good fit for their wellness journey. On your practitioner dashboard, you can see all current inquiries. A request includes the client's initial message describing their wellness goals and needs. Take your time to review this carefully.
Accessing the Wellness Profile
To help you make an informed decision, you also have access to the client's wellness profile. This contains broader context about their health history, lifestyle, and what they're looking for in a practitioner. Reviewing both the request and the profile helps you understand if your expertise and approach are truly aligned with what the client needs.
Responding to a Client
Once you've reviewed the client's request and profile, you can decide how to move forward. The goal is to ensure a meaningful, high-quality match for both you and the client.
Starting the Conversation
If you believe you can support the client, respond to their message through our platform messenger. This is your chance to introduce yourself personally, ask follow-up questions, and begin building a connection. Prompt, thoughtful responses are key to establishing trust from the very beginning.
Handling Requests That Aren't a Fit
If you review a request and feel that you aren't the right practitioner for that client's specific needs, that's perfectly okay. It's part of being a professional to recognize when someone else might be better suited to help. You can choose to archive the request, which keeps your dashboard organized and focused on clients you are actively working with.
Learn More
Explore these guides to help you navigate new client connections: